# FAQ

### Who / What is Archie?

Archie is a crypto exchange, made available via the telegram app to buy and sell Solana. Our team is based in Australia and our product is available globally! &#x20;

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### **Is Archie legit?**

We sure are! We are one of the only Telegram trading bots available that actually have a legitimate Crypto Trading License.

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### Is Archie free to use?

You can access the Archie software for free! All trades include applicable fees, one of which the “Archie Software Fee” is how we earn our revenue. This is capped at 1% per trade. Other trading related fees such as network base fee, priority fees and platform / exchange fees vary depending on market conditions and do apply.

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### Is Archie secure?

Yes absolutely! We have sought independent penetration and security auditing from one of the foremost security audit organizations on the planet; Hashlock. You can read about our platform in their initial audit blog post here: 💬

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### Do I pay fees?

Yes, every trade includes these fees:\\

1\. Network Base Fee (Fixed)&#x20;

* Standard Solana network fee&#x20;
* Required for all blockchain transactions&#x20;

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2\. Priority Fees (Dynamic)&#x20;

* Helps your transaction process quickly&#x20;
* Automatically adjusts based on network traffic&#x20;
* Minimum 0.001 SOL, Maximum 0.015 SOL \\

3\. Exchange Fees (Variable)&#x20;

* Charged by decentralized exchanges (DEXs)&#x20;
* Varies based on trade size and market conditions&#x20;
* We automatically find the lowest fees across all markets \\

4\. Archie Software Fee&#x20;

* 1% standard fee (minimum $1 USD)&#x20;
* Reduced to 0.75% for micro-transactions
* Helps maintain and improve your trading experience All fees are automatically calculated and included in your trade.&#x20;

You can see a complete breakdown of fees in your transaction summary.

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### How do I deposit funds?

Adding funds to your Archie wallet is simple!  You can send SOL from any exchange or wallet directly to your Archie wallet address.\\

Step by step:&#x20;

1. Copy your Archie wallet address from the bot&#x20;
2. Go to your preferred exchange (Coinbase, Binance, etc.)&#x20;
3. Withdraw SOL to your Archie wallet address&#x20;
4. Wait for confirmation (usually 1-2 minutes)&#x20;

Need your wallet address? Just go to your settings in the bot to view it!

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### I think I sent funds to the wrong address

Unfortunately, blockchain transactions are permanent and irreversible. Like sending money to the wrong bank account, sending crypto to the wrong wallet address cannot be undone. \\

This is a fundamental feature of blockchain technology - not just Solana or Archie - and means that:

* Transactions cannot be reversed or canceled
* Funds cannot be recovered once sent
* Neither Archie nor any other platform can intervene&#x20;

To protect yourself always double-check your Archie wallet address and/or withdrawal address before sending or withdrawing funds.

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### Archie Application Fee

We keep things simple with a standard 1% software fee (minimum $1 USD) on all trades. This fee helps us maintain and improve your trading experience.

Your fee is automatically handled during each transaction and may be shared with the partner who introduced you to Archie at time of transaction as a secondary transfer.&#x20;

For very small trades where network fees become significant, we:&#x20;

* Reduce our fee to 0.75%&#x20;
* Remove the $1 minimum
* Help you move smaller amounts when possible&#x20;

**Note:** \
While we try to help with micro-transactions, network conditions may sometimes prevent very small trades from being viable.

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### How are transaction priority fees determined?&#x20;

Our system automatically calculates the best priority fees to help your transactions succeed quickly and cost-effectively!&#x20;

We do this by:&#x20;

* Analyzing recent successful transactions on the network
* Targeting a competitive rate that beats most recent transactions
* Automatically adjusting to network congestion in real-time

For your protection, we set strict prioritization fee limits:&#x20;

* Minimum fee: 0.001 SOL&#x20;
* Maximum fee: 0.015 SOL&#x20;
* Default safety fee: 0.003 SOL (used if our calculation system encounters any issues)

These limits ensure you're always getting a fair rate, whether the network is quiet or busy and we regularly review and adjust our fee calculations to keep your transactions running smoothly!&#x20;

These limits are only for Prioritization fees and do not relate to the Base Network Fee, DEX Platform fees, or the Archie Application Fee.

**Note:** \
Priority Fee limits are subject to change as we optimize for network conditions.

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### How long should my transactions take?

Most transactions complete within seconds. Our system actively monitors your transaction and waits for blockchain confirmation before marking it as complete. You'll receive notifications throughout the process.

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### What happens if the price changes while my transaction is processing?

We include slippage protection in every trade to handle normal price movements. If price changes exceed safe limits, the transaction will automatically cancel to protect your funds rather than execute at an unfavorable rate.

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### How do you find the best price for my trade?

We automatically scan all major legitimate Solana exchanges to find you the best available price, considering factors like liquidity, fees, and price impact.

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### What happens if my transaction doesn’t go through?

Our system automatically refunds any failed transactions back to your wallet. Your funds remain safe and you can try the transaction again when network conditions improve.

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### Why did my small transaction fail?

Very small transactions may sometimes be un-viable when network fees exceed the transaction value. While we try to help process micro-transactions by reducing our fees, network conditions ultimately determine minimum viable transaction sizes.

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### Why do transaction fees vary?

Transaction fees adapt to network conditions in real-time. During busy periods, fees increase to help ensure your transaction is processed quickly. During quiet periods, fees stay at minimum levels to keep costs low.

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### How do I withdraw my funds?

Navigate to ARCHIE HQ, click on Account, Click on Withdraw funds and add in the Solana wallet address that you would like to send your Solana to. Please note you can only send SOL tokens out of your wallet. You must convert your tokens to SOL before withdrawing.&#x20;

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### Can I change my withdrawal wallet?

Yes you can update your withdrawal address at anytime inside your account settings.

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### How can I find all my tokens?

To find all of your tokens in your ARCHIE portfolio head to ARCHIE HQ, and click on Portfolio. You can also use any 3rd party portfolio viewer like coinstats or debank to view your complete ARCHIE portfolio.

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### What if I lose access to my telegram account?

If you lose access to your telegram account you can only recover your ARCHIE wallet by recovering your telegram account.&#x20;

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